Negligance and Indifference.
I can’t believe I forgot to write about this.
A big reason of the part of the real I returned the first bicycle was the customer service I received when I dealt with them. There was the first time I went in riding my Allez and I was asked if I was riding someone’s bike. That was deeply insulting. And most recently buying a bicycle that was assembled incorrectly from them.
I was out on my first ride on the bike when and, when I approached a stop the cog and lockring fell off, and so did I. Having just crashed at 30 mph a few days earlier you can imagine what this felt like.
So the next day after I shot a letter to corporate I took the back wheel down to the bike shop to have them repair it. I calmly explained to the guy what happened and that there were metal shavings on the hub indicating it was put together wrong, I wanted him to tighten the lockring, and I asked if they used assembly lube like most other shops. I waited 15 minutes in the front of the shop before the tech handed me my wheel and asked me if there was anything else, at which point I spun the lockring off with my fingers. So he took it back in the back again to try again, at that point I found out they don’t use assembly lube another strike against them. I returned home to find out in an email from the corporate office that it wasn’t their fault and they would leave it all in the dealers hands.
Even that adventure aside I have been inspired to shot a few pictures the past few days and those have left me in an amazing mood.
I got this one from the Jones Valley Urban farm this weekend. I had a great time walking down the rows and rows of plants.
[thumb:1448:c]
Click it for the larger version it is worth it.
There are a lot of new pictures in the gallery to.
